Terms & Conditions

Tegdar Company Terms & Conditions

Terms and Conditions (“Terms & Conditions”) Consent

The user agrees to have carefully read the terms and conditions listed herewith. Those terms & conditions as well as the privacy policy of Tegdar Company are integral parts of the company’s subscription policy and govern your usage and browsing of the Tegdar website and app as well as all social media channels used to communicate with the user or client. Your usage of the website is considered an automatic consent on the terms & conditions of this agreement, which includes all the sections detailed below. This will be considered a commitment to the content of this agreement for the company. This Agreement will be deemed effective from the moment the website or app is used. The Tegdar Center reserves the right to change these terms and conditions at any time as needed. It is the client's responsibility to regularly review the terms and conditions without the need for the Tegdar Center to resend them.

Subscription and Registration

• It is the duty of the client when disclosing any information to Tegdar company to validate the correctness and accuracy of the information provided and to ensure that it is up to date and complete according to the requirements of the registration form.
• It is the duty of the client to report any health conditions or allergies that he might suffer from or otherwise, that may affect the diet negatively thus leading to other health problems. If such information is hidden, the client shall bear the full responsibility to the consequences of concealing those facts.
• The company reserves the right not to accept or otherwise postpone the client’s subscription, even if the payment has been made, in the event that the client has not been notified of the approval of his subscription before the payment process was completed or in the event that the client did not pay the amounts due to the company within 24 hours of approving his subscription. It is the subscriber's responsibility to contact Tegdar company within a month from the date of payment in order to receive the service paid for.
• All amounts paid, whether for consultation or for any other services, are non-refundable because they are time related. Correct implementation of the program is the responsibility of the client, and as a result, paid amounts are not refundable under any circumstances.
• The subscription period starts from the date the client received the diet or exercise schedule and not from the date on which the schedule is started by the client. The subscription is valid for a full month and ends after thirty (30) days exactly from the date of schedule receipt.
• Temporary suspension: the client can stop his subscription temporarily for only one week per month during his subscription.
• To ensure the continuation of the subscription, the client has the right to pay more than the value of the package which will be considered as advanced payments for the coming months and would in turn help avoid the interruption of the subscription.
• The client can subscribe for more than a month, in any type of the available packages, and get a renewal discount after the first month of subscription that continues for life. Accordingly, the package must be used within a maximum period of one month and one week from the date of subscription if the postponement is made at the rate of one week for each month of subscription (which is the maximum grace period for each month in which the subscription has been made), bearing in mind that after the expiry of the grace period, the subscription is considered null and the amount paid is due in full.

Personal Information

• Tegdar company ensures all possible protection and security measures are undertaken to protect its clients’ identity and personal information such as name, address and contact numbers to avoid having unauthorized access to the information.
• The client takes into account that any information exchanged by third parties (for example, but not limited to: WhatsApp and e-mail), follows the privacy policy, terms and conditions of that third party company and does not fall into Tegdar Company’s responsibility.
• The client acknowledges and agrees to allow the company to use some of the information provided through this website or via any other means of communication with the company, including but not limited to weight, height, and similar information that does not affect or compromise, in any way, the confidentiality of his identity. The company acknowledges that this information will only be used in the context of public benefit for research and development purposes only.
• Continuing with the subscription, renewing or paying for it is considered a direct acknowledgement that he has accepted all the terms and conditions as well as the privacy policy of Tegdar company.
• To preserve the privacy of the client, each subscription and diet schedule is related to a specific phone number or membership ID. As such, none of the client’s data may be transferred to any other contact number under any circumstances.

Disclaimer

• Tegdar Company will not bear responsibility towards any damage that may be caused by a cyber-attack to the client’s device or for any other technically harmful materials, which any of the client’s devices may be exposed to, due to the use of our website or as a result of downloading any materials found on any website that might be connected to it, leading to the possible disruption of the company's website, its services or affecting your devices.
• Tegdar company bears no responsibility for the client’s non-compliance with the proposed diet or advice provided to him / her. The client must bear in mind that each person’s response to a diet varies depending on the nature of each body’s response to change. Therefore, the company bears no responsibility for the client’s inability to obtain the results he/she may expect.
• Neither the company nor any of its employees bear any responsibility in the event that the client sends his/her diet to another person who is not subscribed under Tegdar Company’s packages as this may cause unexpected complications such as significant weight loss, increase, or other issues that would negatively affect the third party. All diet schedules are designed according to the client’s specific situation and needs and therefore, it must be clarified that the diet cannot be applied in any way to anyone other than him/her.
• The client bears the responsibility for his health and medical condition, if any, after relative consultation from his specialist physician while taking into account that the diet program is designed by staff members specialized in nutrition in a way that suits his/her physical condition and nutritional needs. It is not Tegdar Company’s specialty to prescribe any medical or therapeutic drugs, as the company’s responsibility extends to nutritional and sports related education as well as general awareness only.
• From the client's responsibility to retain all information and documents received from the center, including but not limited to the diet plan, exercise schedule, and any file or communication made with the center. The center is not liable for their loss or damage, and the client is not entitled to request their resend after the service period ends.

Follow Up and appointments

• The client bears responsibility for sending out his measurements at the time agreed upon between him/her and the company, and is also responsible for communicating with the company on a regular basis.
• The client has the right to inquire about any matter related to the available packages and follow up on his subscription on a weekly basis for any online package. He must also make sure to read the details of each package before choosing one and completing the subscription process. The client also takes into account that the response time of the company will be within its working hours from eight in the morning until four in the evening from Sunday to Thursday taking into account the working conditions and official public holidays in the Kingdom of Bahrain.
• The client is responsible for responding to any messages sent by the company, including questions or motivational messages, to ensure that he/she receives a service level up to their expectations.
• The follow-up process is necessary for Tegdar Company to ensure that the expected goal is reached. In the event that the client failed to follow-up and did not adhere to the instructions and requirements on time, the client will bear the full responsibility when/if the benefit gained from the service is minimal.
• The duration of the consultation is a maximum of 45 minutes. Additional fees will be charged if the time allowed for the service is exceeded.
• If the appointment is postponed or cancelled, we must be notified 24 hours before the appointment time, otherwise the session will be counted and follow-up will continue via WhatsApp.
• It is allowed to postpone the appointment only once out of consideration for the client and after the approval of the administration.  It is not possible to postpone it for a second time, as the appointment will be counted in the event of no attendance.
• The waiting period for the appointment is a maximum of 10 minutes, and in the event of a delay exceeding the permitted time, the session will be charged.
• The follow-up service and the response to questions and inquiries will be paused during holidays and official vacations in the Kingdom of Bahrain. Service will resume on the next official working day. This pause is considered within the subscription period, ensuring that the client receives all the agreed-upon follow-ups as described in the package. The subscription duration is determined by the number of follow-ups, not by the number of days.

Subscription/Membership Cancellation

• Mutual respect is an essential rule for subscribing in Tegdar Company’s programs. As a result, the company has the right to cancel the subscription of any client in the case he was found to have abused any employee whether verbally or physically. The company also maintains its legal rights towards this person and any payments made in this case are not refundable.
• In the event that the client is late in communicating with the company, in order to use the services paid for, up to a period of two months from the date of payment, the subscription is considered void and the amount paid is non-refundable.
• The company reserves the right not to accept the subscription of a client in the event that the subscription may harm his health or if the selected package does not suit his situation. In such case, the company will refund the amount paid by the customer whilst he/she bears the transfer fees and any relative taxes, only if he/she did not receive his diet schedule or any part of the service paid for.
• The subscription is canceled immediately without refund in the case that the client has committed an act that does not fit with public morals, ethics and decorum, including but not limited to, verbal or physical abuse, cursing, slander, insults or any form of offense.

Force Majeure

In the event of any circumstances beyond the control of the center, such as natural phenomena, disasters, epidemics, cyber security attacks, global or internal labor strikes, power outages, or communication disruptions between the center and the client, for example but not limited to WhatsApp service or the official website of the center, which result in the inability to provide the service, the center has the right to postpone, terminate, reschedule appointments, or make appropriate decisions based on the prevailing circumstances.

Communication Mechanism

• The subscription request can be made through any means of communication that is approved by the company, including but not limited to, the official mobile application, whatsapp or e-mail.
• The company's website is a means of displaying or showcasing some of its services in addition to being an electronic payment gateway, and any service subscribed under is provided through one of the company's approved communication platforms.

Exchange and Refund Policy

After the payment process, cash refunds are not possible. Therefore, the paid amount for the service will be available in your membership wallet at Tegdar Center for a maximum of two months. After that, the service will be considered received and no claims for refunds or unclaimed services can be made, except in the following cases: 
1. If the center refuses to provide the service to the client due to their health condition, which may be affected by the diet in a way that does not meet their expectations.
2. If the client accidentally pays an amount greater than the intended amount. The remaining amount will be saved in the wallet and can be used within a maximum of two months. 
• Clients are allowed to exchange their package with another package of the same price or a higher-priced package, provided that the remaining amount for the other package is paid.

• The customer is not entitled to a refund for the paid amounts for the subscription if the specified period for receiving the service is exceeded due to their failure to communicate with the team. Not taking the service within the specified period cancels the service without a refund of the paid amount.

                                                    Note: After receiving the meal plan, no refunds will be issued at all.

Intellectual Property

• The innovative and intellectual rights of any invention, ideas or discovery made by the company are considered an integral part of its rights. The company reserves all intellectual property rights for all materials and trademarks belonging to it, including but not limited to all documents, files, ideas, marketing materials and related multimedia.

Modifications to the User Agreement

• The client acknowledges that he has read and agreed to the terms and conditions and privacy policy of the company before proceeding with the subscription process. Tegdar company reserves the right to make amendments to these terms and conditions at any time in accordance to what the company deems appropriate.
• The client agrees, in his absolute capacity, that Tegdar Company could make amendments to this agreement without requesting additional approval from the client at any time the company deems appropriate. The client is requested to periodically review this page in order to view any amendments that may have been made as those amendments are considered an integral part of these terms.

Discount Terms and Conditions

1. The customer is eligible for a "Renewal Discount" of 10% upon renewing any package, including for all existing subscribers at the center.
2. The customer is eligible for a "Referral Discount" of 50% when registering a new subscriber referred by them, subject to the following conditions:

• The discount applies to both previous and current subscribers.
• The discount is for the benefit of the first subscriber only (the referrer).
• The discount value is capped at 50% and cannot be combined with other discounts.
• The customer can only use the discount once for each new referral. The referral discount can be claimed an unlimited number of times, as long as the customer refers a new subscriber each time they wish to use it. The discount voucher is activated once per month, and any additional vouchers will apply to subsequent months.
• The discount is applicable only once per month.
• The discount is applied once the new subscriber’s membership is confirmed.
• The discount is based on the same package the new subscriber has signed up for (or a lower value package).
• If the customer refers more than one subscriber, they can choose between using the 50% discount for a number of months equal to the number of referred subscribers, each with a package of the same price or lower, or combining the prices of the referred subscribers' packages to receive a 50% discount on one package, equal to or lower than the total price for one month.
• The discount cannot be transferred to anyone other than the eligible customer (the referrer).
• The discount cannot be converted into cash and cannot be claimed as such.
• The discount is valid for a maximum of two months. After this period, it expires and becomes invalid.
• The center reserves the right to cancel the customer’s eligibility for the discount if any manipulation or ineligibility is detected, without prior notice.
• The center reserves the right to cancel or modify this offer at any time without prior notice.